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DEPARTMENT: Operations, Centro of Oneida, Inc.

SALARY RANGE: Grade 6 - $56,623 to $69,352
Note: Starting salary is determined by evaluation of experience and qualifications for the position and will be
set at some point between the minimum and maximum of the pay scale.

JOB SUMMARY: This position is responsible for directing and supervising the overall daily activities of the Operations Department of Centro of Oneida. Position is exempt.

SAFETY DUTIES: To be aware of safety policy, procedure and protocols and to report unsafe conditions to the Senior Director of Operations and/or the Director of Security & Safety immediately. To ensure overall departmental adherence to safety policy, procedure and protocols. To ensure subordinate staff attain the necessary and proper training and education on safety standards. To coordinate these activities with the Senior Director of Operations and/or the Director of Security & Safety and report progress or deficiencies regularly.

1. Supervises and coordinates the activities of Outside Supervisors and Dispatchers in Utica and Rome.
2. Develops and assists the Director of Operations in scheduling, route planning and employee forecasting.
3. Enforces work rules in accordance with the collective bargaining agreement and CNYRTA Policies.
4. In conjunction with CNYRTA managers, this position assist in the development of operational and safety
policies for inclusion into appropriate manuals.
5. Reviews and prepares monthly progress reports for the Director of Operations.
6. Works in coordination with our Syracuse Call-A-Bus Division.
7. Works in coordination with our Service Development Department for passenger and mileage statistics.
8. Coordinates with our 19A Instructor in regards to driver training.
9. Coordinates and assists in training of employees on the computer network.
10. Acts as contact person with the CNYRTA MIS Department to evaluate the overall network including PCs
and printers.
11. Contact person with CNYRTA Service Development Department to initiate run guide process for Centro of
Oneida. (This includes Rome).
12. Acts as project coordinator for special projects at the direction of the Senior Director of Operations.
13. Provides monthly reports to the Director of Operations and Senior Director of Operations.

Education/Experience: Bachelor’s Degree preferred and/or five (5) years’ experience in a managerial role.
1. Knowledge of transit routes, equipment, and employee duties and responsibilities.
2. Knowledge of authority policies and procedures.
3. Knowledge of city streets and surrounding areas serviced by Centro.
4. Knowledge of union contracts (Utica & Rome).
5. Supervisory skills.
6. Skill in organizing and prioritizing work.
7. Skill in operating a computer.
8. CDL B with Passenger endorsement preferred.

To apply for this position please complete a Centro of Oneida In House Transfer Request Form that is available from Marie Fraccola, Administrative HR Supervisor. A current resume must also be attached to the form. For individuals not currently employed by Centro, applications must be submitted to Marie Fraccola or go onto our website at and apply! All qualified applicants are encouraged to
apply. Centro of Oneida, Inc. reserves the right to select a candidate from within or outside the Company.


These are unprecedented times for our industry. The U.S. Center for Disease Control and NYS Governor Andrew Cuomo's office are issuing daily updates on requirements and recommendations regarding social distance, actions to stop the spread of the virus, and more. 

Each transit agency is taking necessary precautions for employees and for the communities they serve. As we navigate uncharted territory, we ask our members to update us to any changes in their transit services. The following transit systems have made changes:

  • MTA: The MTA is continuing to run as much service as they can with crews that are healthy and available to work, but service on many lines is limited. Essential Service is provided to help get health care workers, first-responders and other essential personnel where they need to go. More information can be found at

  • CDTA:
     CDTA is working on a modified weekday schedule and has increased frequency and hours of operation on critical routes that service hospitals, medical facilities, grocery stores, pharmacies and other essential businesses. More information can be found at

  • GGFT:
    GGFT is running on a limited schedule as of April 20. GGFT is offering essential demand responsive transportation to doctors, grocery stores and other essential purposes. More information can be found at

  • Westchester County and Liberty Lines Transit:
     Westchester County has moved to a Saturday schedule and is no longer collecting any fares. Riders are asked to use the rear door to ensure the safety and health of the operator. For passengers who require use of the ramp, they will continue to follow normal practices. More information can be found at

  • TCAT
    TCAT has suspended the collection of fares until May 23 and reduced their services to 35% due to lower ridership. In addition, they have adjusted multiple routes. More information can be found at or its FAQ page.  

  • RTS:
     RTS has waived bus fare. More information can be found at

  • Broome County:
    Broome County has waived bus fare and limited total riders per bus. More information can be found at

  • NFTA:
     NFTA has temporarily waived bus fares and has asked riders to uses the rear doors when boarding and exiting the bus. More information can be found at

  • Greene County Transit:
    Due to lack of ridership, Greene County Transit has moved to a Dial-A-Ride service. Riders are asked to call in and schedule an appointment, but will only pick up and drop off on their pre-existing routes. More information can be found at

Here are a few additional resources:

U.S. Department of Health
Center for Disease Control 
American Public Transit Association
Governor's Press Room
NYS Department of Health
Local Departments of Health


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