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DEPARTMENT: Operations, Central New York Regional Transportation Authority

SALARY RANGE: Grade 9 - $81,703 to $95,123
Note: Starting salary is determined by evaluation of experience and qualifications for the position and will be set at some
point between the minimum and maximum of the pay scale.

JOB SUMMARY: This position is responsible for directing and supervising the overall activities of the Operations Department in Onondaga, Oswego and Cayuga Counties. Position is exempt.

1. Directs and coordinates, Operations activities in Centro of Syracuse as well as transportation, fleet maintenance,
    and facilities operations in Centro of Cayuga and Centro of Oswego,
2. Beware of safety policy, procedure and protocols and report unsafe conditions immediately.
3. Assists with administering union contract and consult with union officials as necessary
4. Consults with Senior Vice President of Operations on a weekly basis to determine staffing levels.
5. Coordinates operations (dispatch) workflow and work assignments with other departments.
6. Develops, implements, and reviews internal operations as assigned by Senior Vice President of Operations.
7. Interacts and consults with Planning Department on a regular basis as needed.
8. Assist with safety programs and accident review as needed.
9. Oversees overall activities of inside and outside supervisors.
10. Performs other related duties as assigned.

Education/Experience: Bachelor’s Degree required, as well as an equivalent combination of related work, training
and/or education sufficient to successfully perform the essential duties of the job.
1. Knowledge of transportation industry standard and procedures
2. Knowledge/Experience with Collective Bargaining Units
3. Skill in supervision.
4. Skill in organizing and prioritizing work.
5. Skill in operating a computer.
6. Skill in interpersonal relations.
7. Skill in oral and written communication.

SUPERVISORY CONTROLS: The Senior Director of Operations assigns work in terms of goals and objectives. The supervisor spot-checks completed work for the nature and propriety of the final results.

GUIDELINES: Guidelines include authority policies and procedures, union contract, and established transit practices. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Inclement weather conditions, bus accidents, and personnel shortages contribute to the complexity of the work.

SCOPE AND EFFECT: This position is responsible for supervising inside and outside supervisors relating to daily bus operations. Successful performance in this position ensures the availability of efficient and reliable transit services to the general public.

PERSONAL CONTACTS: Contacts are typically with co-workers, other authority employees, local law enforcement agencies, union representatives, contract service personnel, University personnel, and State Fair Officials.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL/MENTAL REQUIREMENTS: The position would normally require the following; Sitting, standing, walking and reaching on a daily basis. Use of hands and fingers for computer use and typing, talking and hearing in manner to facilitate verbal effective communications. The work is generally considered sedentary work. Close mental and visual attention is required to perform daily work dealing with computer operations, preparing and analyzing data/reports and written materials.

WORK ENVIRONMENT: The work is typically performed in an office that is sometimes noisy.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over (1) Manager of Operations (Onondaga County), (1) Senior Manager of Field Operations (Onondaga County), (1) Manager of Subsidiary Operations (Cayuga and Oswego County) Applications must be submitted to Amanda Wilson or go onto our website at and apply! All qualified applicants are encouraged to apply. CNYTRA reserves the right to select a candidate from within or outside the Company.


These are unprecedented times for our industry. The U.S. Center for Disease Control and NYS Governor Andrew Cuomo's office are issuing daily updates on requirements and recommendations regarding social distance, actions to stop the spread of the virus, and more. 

Each transit agency is taking necessary precautions for employees and for the communities they serve. As we navigate uncharted territory, we ask our members to update us to any changes in their transit services. The following transit systems have made changes:

  • MTA: The MTA is continuing to run as much service as they can with crews that are healthy and available to work, but service on many lines is limited. Essential Service is provided to help get health care workers, first-responders and other essential personnel where they need to go. More information can be found at

  • CDTA:
     CDTA is working on a modified weekday schedule and has increased frequency and hours of operation on critical routes that service hospitals, medical facilities, grocery stores, pharmacies and other essential businesses. More information can be found at

  • GGFT:
    GGFT is running on a limited schedule as of April 20. GGFT is offering essential demand responsive transportation to doctors, grocery stores and other essential purposes. More information can be found at

  • Westchester County and Liberty Lines Transit:
     Westchester County has moved to a Saturday schedule and is no longer collecting any fares. Riders are asked to use the rear door to ensure the safety and health of the operator. For passengers who require use of the ramp, they will continue to follow normal practices. More information can be found at

  • TCAT
    TCAT has suspended the collection of fares until May 23 and reduced their services to 35% due to lower ridership. In addition, they have adjusted multiple routes. More information can be found at or its FAQ page.  

  • RTS:
     RTS has waived bus fare. More information can be found at

  • Broome County:
    Broome County has waived bus fare and limited total riders per bus. More information can be found at

  • NFTA:
     NFTA has temporarily waived bus fares and has asked riders to uses the rear doors when boarding and exiting the bus. More information can be found at

  • Greene County Transit:
    Due to lack of ridership, Greene County Transit has moved to a Dial-A-Ride service. Riders are asked to call in and schedule an appointment, but will only pick up and drop off on their pre-existing routes. More information can be found at

Here are a few additional resources:

U.S. Department of Health
Center for Disease Control 
American Public Transit Association
Governor's Press Room
NYS Department of Health
Local Departments of Health


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