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DEPARTMENT: Operations, Central New York Regional Transportation Authority

SALARY RANGE: Grade 9 - $81,703 to $95,123
Note: Starting salary is determined by evaluation of experience and qualifications for the position and will be set at some
point between the minimum and maximum of the pay scale.

JOB SUMMARY: This position is responsible for directing and supervising the overall activities of the Operations Department in Onondaga, Oswego and Cayuga Counties. Position is exempt.

1. Directs and coordinates, Operations activities in Centro of Syracuse as well as transportation, fleet maintenance,
    and facilities operations in Centro of Cayuga and Centro of Oswego,
2. Beware of safety policy, procedure and protocols and report unsafe conditions immediately.
3. Assists with administering union contract and consult with union officials as necessary
4. Consults with Senior Vice President of Operations on a weekly basis to determine staffing levels.
5. Coordinates operations (dispatch) workflow and work assignments with other departments.
6. Develops, implements, and reviews internal operations as assigned by Senior Vice President of Operations.
7. Interacts and consults with Planning Department on a regular basis as needed.
8. Assist with safety programs and accident review as needed.
9. Oversees overall activities of inside and outside supervisors.
10. Performs other related duties as assigned.

Education/Experience: Bachelor’s Degree required, as well as an equivalent combination of related work, training
and/or education sufficient to successfully perform the essential duties of the job.
1. Knowledge of transportation industry standard and procedures
2. Knowledge/Experience with Collective Bargaining Units
3. Skill in supervision.
4. Skill in organizing and prioritizing work.
5. Skill in operating a computer.
6. Skill in interpersonal relations.
7. Skill in oral and written communication.

SUPERVISORY CONTROLS: The Senior Director of Operations assigns work in terms of goals and objectives. The supervisor spot-checks completed work for the nature and propriety of the final results.

GUIDELINES: Guidelines include authority policies and procedures, union contract, and established transit practices. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY: The work consists of varied administrative and supervisory duties. Inclement weather conditions, bus accidents, and personnel shortages contribute to the complexity of the work.

SCOPE AND EFFECT: This position is responsible for supervising inside and outside supervisors relating to daily bus operations. Successful performance in this position ensures the availability of efficient and reliable transit services to the general public.

PERSONAL CONTACTS: Contacts are typically with co-workers, other authority employees, local law enforcement agencies, union representatives, contract service personnel, University personnel, and State Fair Officials.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL/MENTAL REQUIREMENTS: The position would normally require the following; Sitting, standing, walking and reaching on a daily basis. Use of hands and fingers for computer use and typing, talking and hearing in manner to facilitate verbal effective communications. The work is generally considered sedentary work. Close mental and visual attention is required to perform daily work dealing with computer operations, preparing and analyzing data/reports and written materials.

WORK ENVIRONMENT: The work is typically performed in an office that is sometimes noisy.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: This position has direct supervision over (1) Manager of Operations (Onondaga County), (1) Senior Manager of Field Operations (Onondaga County), (1) Manager of Subsidiary Operations (Cayuga and Oswego County) Applications must be submitted to Amanda Wilson or go onto our website at and apply! All qualified applicants are encouraged to apply. CNYTRA reserves the right to select a candidate from within or outside the Company.

Do your part. Ride responsibly. 

The public transit industry is committed to safe public transportation in every community in New York State.  As transit agencies work hard to enforce customer use of masks, NYPTA created the following print and social media pieces to be used in industry virtual and printed material. Thank you for providing safe public transportation in your communities throughout New York State. View and download these images by following this link. 

                              NYPTA Mask Transit IG 01 1               NYPTA Mask Transit IG 02 1               NYPTA Mask Transit IG 03 1



 NYPTA Covid-19 Recovery and Restoration Task Force Report TaskForceCover

The Covid-19 pandemic has impacted countries around the world and communities throughout our state and nation. Identification of the virus in New York State in early March, and the resulting stay at home orders and business closings, had an immediate and significant impact on New York’s transit systems.

In late April NYPTA created a task force to quickly develop principles, guidelines and best practices to help guide the recovery and restoration of transit service as the economy reopens. The task force was composed of representatives from various sizes and types of transit systems across New York State. Three groups were created to identify the issues and assemble the actions:

- Service planning

- Transit operations

- Small city and rural transit

The result of the task force was a report that presents the near-term principles and guidelines identified by these experts that can inform and assist transit managers and staff over the next several months on topics ranging from planning service levels to restarting fare collection to cleaning and disinfecting vehicles.



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The Importance of Professional Associations During the Covid-19 Pandemic

NYPTA has served as a resource for our transit systems during Covid-19. It has allowed our members to share best practices, a necessity during this unprecedented crisis. It has also allowed transit systems to brainstorm and collectively look ahead to what transit could look like post-Covid-19. Please read on for the actions NYPTA has taken in response to Covid-19. You will get a snapshot of the ways NYPTA supports its members during a crisis and what it is developing for a safe and sustainable future for transit systems, and the community who rely on them. 




Department of Health Covid-19 Reopening Resources for Transit

Reopening New York Public Transportation Guidelines

These guidelines apply to all public transportation activities statewide. See “Interim COVID-19 Guidance for Public Transportation” for full details.

During the COVID-19 public health emergency, all owners/operators of public transportation services and riders should stay up to date with any changes to state and federal requirements related to public transportation entities and incorporate those changes into their operations. This guidance is not intended to replace any existing applicable local, state, and federal laws, regulations, and standards.


Interim COVID-19 Guidance for Public Transportation

This Interim Guidance for Public Transportation Activities during the COVID-19 Public Health Emergency  was created to provide owners/operators of public transportation and their employees, contractors, and Riders with precautions to help protect against the spread of COVID-19.


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New Yorkers for Better Public Transit is a coalition of people from all corners of the state, representing a variety of interests, who want to see greater investment in New York’s public transit systems.

Learn More

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& Policy

NYPTA and its members actively support the advancement of public transportation through advocacy for investment in public transportation and promotion of legislation and policies that foster growth in accessibility.

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& Training

The Transit Training Institute is the first state-wide, not-for-profit, public transit training program in New York. Our program contains timely webinars, regional training opportunities, and a digital library of training materials, designed for transit managers, maintenance personnel, drivers, HR managers, IT staff, and other transit professionals.

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Tuesday Transit News is a weekly eNewsletter of information from New York transit systems. Delivered to your inbox every Tuesday morning, Tuesday Transit News is a must-read for anyone with a passion for New York State's transportation infrastructure.

Public transit lessens
our dependence on
foreign oil and saves
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NYS annually

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There are over
130 Transit

throughout the
state of New York

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Every $1 billion
invested in pubic

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