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A.C.C.E.S.S. Matters: Accessibility, Communication, Cooperation, Excellence, Sensitivity, and Service

Introduction:
This is a training course for transit operators on serving customers with disabilities. Designed for use as a one-hour facilitated or self-study course, it includes trainer materials, a training video, participant worksheet, and Americans with Disabilities Act (ADA) materials.

Audience:
The intended audience for this training course is public transportation fixed-route bus operators. This course can be used in several ways:
As part of orientation and training for new bus operators
As part of a refresher training for veteran operators
As a topic for a monthly safety and security meeting
As part of any one-hour or more event for which the topic is appropriate

Self-Study Training:
All supporting documents to the training course are located on the CD Rom. Bus operators may use these materials as a self-study course. The materials are designed to guide operators through the course with the video narrator providing instructions on when to pause the video to complete sections of the participant worksheet. The section of the ADA may require a bit of follow up with the operator's trainer or supervisor. The section on transit agency policy will require information on specific transit policies regarding situations that are out of an operator's control, such as issues concerning weather conditions, bus malfunctions, wheelchairs that are challenging to secure, unruly passengers, unruly service animals, and fare payment. The self-study course should take approximately 45 minutes to an hour.

Group Training:
Trainers may lead a group of bus operators through this course. The trainer materials provide topic-specific information, trainer talking points, and trainer notes for the course. Group discussion suggestions are included in the trainer notes. Also included for the trainer to distribute is a participant workshop that operators will complete during the training. The group training, including discussion time, should take approximately one hour.

Contact Easter Seals Project ACTION: This email address is being protected from spambots. You need JavaScript enabled to view it.

To order the FREE training course, or for more information, click here.

Source: Easter Seals Project ACTION Series, Projectaction.org
Details: This course meets the annual ADA requirement under the Federal Transit Administration

(Copy extracted from the training course)

This searchable library of digital training materials is complete with text and video files and archived versions of past webinars. With every webinar, we will continue to expand this resource library by adding videos, links, documents, and presentations.

 

ARCHIVED WEBINAR:

SFY 2013-14 State Budget Transit Funding Update

Live Webinar Took Place April 2, 2013

PRESENTERS: 
Bob Zerrillo: Policy Analyst, New York Public Transit Association

Ron Epstein: Chief Financial Officer, New York State Department of Transportation

DESCRIPTION:
This discussion focused on how the SFY 2013-14 New York State Budget will effect transit operations, as well as NYPTA's budget recommendations.

  


  

ARCHIVED WEBINAR: 

IMPROVING BUS SAFETY AND SECURITY WITH CAMERA TECHNOLOGY

Live Webinar Took Place December 6, 2012 

 

PRESENTERS: 
John Fabian, Chief Investigator of Bus Safety for the New York State Department of Transportation Public Transportation Safety Board.

Mike Albanese, Safety & Training Manager for Tompkins Consolidated Area Transit.

DESCRIPTION:
This discussion focused on how the use of video and audio camera technology can improve safety of transit fleets. Cameras can be used to capture causes of accidents and identify contributing factors. It can enhance security and reduce crime and false claims. Resolved conflicts along with improved safety performance are also benefits of technology usage. Success stories from systems currently employing camera technology will also be shared.

 

RESOURCES:

 

Sample Camera Policy


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ARCHIVED WEBINAR: 

A GLOBAL PERSPECTIVE ON SAFETY AND SECURITY IN THE PUBLIC SECTOR AS IT RELATES TO PUBLIC TRANSIT

 

Live Webinar Took Place November 14, 2012 

PRESENTERS: 
Dale Yeager, CEO of SERAPH Corporation

DESCRIPTION:
This webinar addressed Safety and Security as a "management" issue and by extension the safety and security of customers and employees.  The presenter demonstrated how poor management [ineffective policies, lack of accountability and lack of assessment] can create problems; and how effective management decisions prevent them.

 


 

ARCHIVED WEBINAR:
THE EFFECTS OF OVER-THE-COUNTER MEDICATIONS AND STIMULANTS ON DRIVER PERFORMANCE

 

Live Webinar Took Place May 31, 2012

PRESENTERS:
John Fabian, Chief Investigator of Bus Safety for the New York State Department of Transportation Public Transportation Safety Board

John Milano,
Certified Physician Assistant at the Medical Department of Liberty Lines Transit in Yonkers, New York

DESCRIPTION:
This session focused specifically on how driver performance can be jeopardized by prescription drugs, over-the-counter medications, and stimulants.

 

RESOURCES:

 


 

ARCHIVED WEBINAR:
THE IMPACT OF CELL PHONES, TEXTING, FATIGUE, AND PRESCRIBED MEDICINES ON DRIVER SAFETY

 

Live Webinar Took Place March 8, 2012

PRESENTERS:
John Fabian, Chief Investigator of Bus Safety for the New York State Department of Transportation Public Transportation Safety Board

Steve Vidal, Vice President for Safety and Training for MTA New York City Transit Department of Buses.

DESCRIPTION:
In conjunction with the New York Public Transit Association and the New York State Department of Transportation, John and Steve presented a timely safety webinar covering sources of driver distraction and how to limit them. This session enlightened listeners on the latest research on distracted driving and provided them with methods and best practices to help prevent and reduce distractions.


To view the presenters' suggested resources, click on the links below:

Webinar Resources:

 

The "Curbing Transit Operator Distracted Driving Training" video" from CUTR, TSI, USDOT, FDOT, USF

MTA, NYCT Poster Program for "Zero Tolerance Cell Phone Use in Transit"

MTA Zero Tolerance Policy

NYS DMV Violations Pertaining to Cell Phones While Driving

Bus Training Bus Accident Investigation Training For Identifying Safety Hazards (BAITFISH) Training Courses

U.S. Transportation Secretary LaHood Announces Final Rule That Bans Hand-Held Cell Phone Use by Drivers of Buses and Large Trucks

Final Rule Banning Hand-held Cell phone, Texting Released

Federal Transit Administration - Transit Bus Safety Security Program - News and Events

National Transportation Safety Board Press Releases

Governor's Traffic Safety Committee: Distracted Driving, Talking & Texting

New York State DMV

National Safety Council "Understanding the Distracted Brain"

VTI, the Swedish National Road and Transport Research Institute

Huffington Post, Healthy Living -- Sleep Apnea Information

http://csa.fmcsa.dot.gov/Default.aspx

 


PRESENTATION:
TRANSIT BUS BIKE RACK SAFETY

This presentation will encourage, educate and protect transit professionals and riders.  The emphasis of this presentation will be to reduce the chances for a collision with a passenger during the loading/unloading process.

Bus Bike Rack Safety Presentation

PRESENTER:
John Fabian, Chief Investigator of Bus Safety for the New York State Department of Transportation Public Transportation Safety Board

This presentation was delivered at the New York Public Transit Great Ideas Conference in 2012.

 


 

TRAINER VIDEO:
QRT-MAX TRAINING VIDEO

If you would like to receive a copy of this training video, please contact Brendan Healy at This email address is being protected from spambots. You need JavaScript enabled to view it..

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